We offer a transparent and hassle-free refund policy. You get a 100% full refund of your 25% deposit if you cancel at least 48 hours before your scheduled check-in time. If your flight is delayed or canceled by the airline, we will reschedule your stay for free without losing your deposit.
100% Deposit Refund
100% full refund of your 25% deposit (or full payment) with zero cancellation fees.
Free Reschedule
Reschedule your stay for free without losing your 25% deposit if your airline delays or cancels your flight.
Due Upon Arrival
You never risk your remaining 75% stay balance upfront since it is only paid upon arrival.
1. 100% Full Refund of Your 25% Deposit (48+ Hours Notice)
We offer a transparent and hassle-free refund policy. You get a 100% full refund of your 25% deposit (or any upfront payment made) if you cancel at least 48 hours before your scheduled check-in time. Refunds are returned directly to your original payment method (Visa, Mastercard, PayPal, Apple Pay, or Stripe) with no hidden administrative fees.
2. Airline Flight Delays & Cancellations Protection
We understand that travel disruptions happen. If your flight is delayed or canceled by the airline, we will reschedule your stay and flexible arrival slot for free without losing your deposit. Simply message our 24/7 WhatsApp concierge with your updated flight details, and your 25% deposit will be applied 100% toward your new arrival time or rescheduled dates.
3. Cancellations Within 48 Hours of Scheduled Check-In
Because your apartment and custom check-in cleaning crew are locked in exclusively for your arrival, cancellations made less than 48 hours before your scheduled check-in time (excluding airline flight delays or cancellations) are non-refundable for the 25% deposit, while the remaining 75% arrival balance is never charged.
4. Refund Processing Timeline & How to Request
To cancel or reschedule a reservation, email support@skip3pm.com or message our 24/7 WhatsApp Desk at +212 613615932 with your booking details. Approved refunds are initiated within 24 hours and appear on your card or PayPal statement within 3 to 5 business days.